Built to Last- Not to Return

Returns & Refunds Policy

Rusty Tradesman doesn't accept returns or replacements unless the gear shows up busted.

If your order arrives damaged, email rustytradesman@gmail.com with photos of the damage, and we'll sort it out. No damage — no return.

Every piece is built to wear the grit — not sit in the closet.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

382 Oak Grove Church Rd. Bostic, NC 28018

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail rustytradesman@gmail.com

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rustytradesman@gmail.com.